Privacy Policy

At SIA Software Innovations, we value privacy because trust and clarity are the foundation of any lasting relationship. This policy explains what information we collect, why we collect it, and how we use it to deliver the Services. We wrote it in plain language so it is easy to understand. If anything feels unclear, we encourage you to contact us and we will gladly help.

Information We Collect

We collect information in three main ways: details you provide to us directly, information generated through your use of the Services, and limited information from third parties that you choose to connect. This allows us to create your account, keep the platform secure, and deliver the features you expect in a dependable way.

Information you provide includes your name, email address, phone number, and account credentials when you register or log in. It can also include datasets you upload, descriptions you add, and any messages you send through contact or support forms. We only request what is needed to deliver the Services and respond properly.

Information created through your use of the Services includes activity data such as pages you view, features you interact with, dataset views or downloads, device type, browser type, language settings, and approximate location derived from your IP address. This usage data helps us improve performance, reliability, and overall product quality.

Information from third parties may include authentication details from single sign-on providers such as Google when you choose to use those services. We only receive the data you authorize the provider to share, and we do not access any additional data without your permission.

How We Use Information

We use information to provide, secure, and improve the Services. This includes creating accounts, authenticating access, enabling dataset uploads, and showing datasets based on your permissions.

We also use information to maintain performance, diagnose issues, prevent abuse, and protect our users. Usage insights help us understand what is working well and where we can make the experience smoother and more reliable.

If you contact support, we use your information to respond to your request, verify account ownership, and keep a record of our communications so we can provide consistent and helpful support.

Communications

We may send service-related communications such as security alerts, billing notices, or updates about changes to the Services. These messages are important for account safety and cannot always be opted out of.

If we send marketing or product updates, you can opt out at any time by using the unsubscribe link or contacting us directly. We respect your preferences and aim to keep communications relevant.

Legal Bases (Where Applicable)

When required by law, we process personal data based on one or more legal bases such as performing a contract (providing the Services), legitimate interests (improving security and product quality), or consent (for optional features or marketing communications).

How We Share Information

We do not sell personal information. We share information only as needed to provide the Services, comply with legal obligations, or protect users and the platform. We take a minimal approach so your data is exposed only when necessary.

We may share data with trusted service providers that perform functions on our behalf, such as hosting, analytics, or customer support. These providers are contractually required to protect your information and use it only for the services they provide to us.

We may disclose information if required by law, such as to comply with a court order or lawful request by authorities, or to protect the rights, safety, and security of our users and our platform.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

Public and Private Datasets

Public datasets you choose to publish are visible to all visitors, including people who are not logged in. Private datasets are visible only to you and authorized accounts as configured in the Services. Please review dataset visibility settings carefully before publishing.

Data Retention

We retain personal information only as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data, subject to legal and operational requirements.

Backups and logs are maintained for a limited period for security and reliability. When data is removed, we take reasonable steps to delete it from active systems and to phase it out of backups within their normal lifecycle.

Security

We take security seriously and use reasonable safeguards to protect your data. This includes access controls, encryption in transit, and ongoing monitoring. No system is perfectly secure, and we cannot guarantee absolute security, but we work hard to keep your information safe.

Your Choices and Rights

You can update or correct your account information from your profile or by contacting support. You can also delete your account by submitting a request. If you are located in certain jurisdictions, you may have additional rights such as data access, portability, or objection to certain processing.

We respond to verified requests as required by law. For your protection, we may need to confirm your identity before fulfilling certain requests.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may limit some features.

Third-Party Links

Our Services may include links to third-party websites or services. We do not control those sites and are not responsible for their privacy practices. Please review their policies before providing any information.

Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Updates to This Policy

We may update this Privacy Policy to reflect changes in the Services, legal requirements, or industry practices. When we do, we will post an updated version and, when appropriate, notify you of significant changes.

Contact Us

If you have questions or requests about this Privacy Policy, please contact us at support@sia-innovations.com. We are happy to help.